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My review of our Whirlpool refrigerator; or, am I being muzzled?

So, here's the background. In May we bought a new Whirlpool refrigerator, and it was delivered on May 30th. It's mostly been great, but there are a couple of problems. I addressed one of these in a review I submitted to Home Depot's site--where we'd bought the refrigerator. About a week ago, I got an email from Whirlpool inviting me to review my recent appliance purchase, so I dusted off the Home Depot review and updated it with remarks about the second issue. I submitted the review on the site and that was that. Or, that would have been that if I hadn't just received another email from them:

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

Thanks again,
Whirlpool 
 
Perplexing. I went to the site to see what these mysterious website guidelines might be, but I didn't see anything. Specifically, when I clicked through as though to write a new review there was no link to any guidelines that I could see. Then I clicked the "contact customer service with questions or concerns" link at the bottom of the email, but it just led me to Whirlpool's main site. There's a support form there, but I didn't feel like filling it out (again; see below), in part because I suspect they would be unlikely to provide any meaningful information about the status of my review. Their operators are likely primed to deal with questions about the refrigerator's operation rather than the website's operation.

So why was it rejected? I jumped to the conclusion that it's because my review is somewhat negative, but I saw at least one negative review on the site while looking for guidelines. If it's not that--and that sort of selectivity would make me angry--I can't imagine what the problem is.

At any rate, I am of course posting my review below, with a photo, because information wants to be free, and I take it ill when my voice is muted.

Great features, but buyer beware

Overall, the refrigerator is great. It's roomy and the layout is great. The shelves both in the fridge and in the doors are nicely designed. The freezer is big and easy to access. I'm really very happy with the purchase. However, be very careful if you decide to buy this with a stainless steel surface. Seventeen days into my purchase I noticed that the left door was very scratched up. No, no one had been scraping it with anything. What happened was I had two refrigerator magnets on the door holding up an envelope. They weren't being moved or scraped across the surface by anyone, but they must have moved around a bit when the door was opened and closed.

As you can imagine, I was quite upset when I discovered this. What bothers me particularly is that there was no warning anywhere in the packet of materials we get that magnets shouldn't be used on this surface. I actually wrote to Whirlpool about this to complain, but got nowhere. I can't believe that they can sell something that will be damaged by the slightest use of magnets--which everybody uses--and not provide a warning to customers. This thing wouldn't survive a day in a house with young kids. Basically, if you buy the stainless steel version, you can never hang anything up on the front. (Happily, the surface on the side is different, so we're able to hang stuff up there.)

So, consider yourself warned. If I'd known this prior to buying I would have stuck with white.

UPDATE: There's an issue we've experienced in which the freezer sometimes loses cold. Ice cream starts to melt, for example. It's not clear what's going on, whether it's because a lot of food has recently been added or if this is somehow related to the appliance's self-defrosting mechanism. It eventually seems to correct itself, but it's troubling.

 

Refrigerator

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About the blogger: Debra is the mother of two preternaturally attractive girls and the author of a number of books about ancient Greece, including Reading Herodotus: A Guided Tour through the Wild Boars, Dancing Suitors, and Crazy Tyrants of The History. She writes and blogs from her subterranean lair in North Haven, CT. Read more.


  
  
  
  
  
  
  
  
  
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